Your product purchase is handled by several actors and agents before you receive it. We created a web "mash-up" and it usually works quite acceptably. Ocassionally, our interfaces to those agents encounter a glitch.
Most shipments are received within 5 business days of their completed purchase on our site. If your order seems like it is messed up, we can help you most effectively if you have your emailed receipt -- from a few days ago -- at the ready.
All other service requests will be answered by selecting the topic and sending a message from the space below. You'll get timely responses (usually from my kid) during sunlight hours in Southern California. If the weather is bad, response may be quicker. However, if it looks like Rose Parade weather, all bets are off. Try us